To assign another agent or team to a conversation, use the assign button in the top right:

Assigning

You will be prompted with a dropdown of

• Active Agents
• Active Admins
• Teams of agents you created

When you select an agent to assign, it will show in the same location in the top bar.

When you assign a chat to another agent or team, it will show up for them accordingly in “My inbox”

Re-assigning / removing

To remove an assigned agent.

Click on the “x” next to the assigned person

To re-assign agents, remove the assigned person and repeat the steps above to assign someone else.

Assigning teams

When you decide to assign a team, it will be visible for all agents assigned to that team, in the teams folder: