To automate your frequently asked questions, you can now use our Custom Answers skill:

Custom Answers consists of two sections:

1. Questions & Answers: questions that customers repeatedly ask.

2. Helpful Information: general information of interest about your company.

1. Frequently Asked Questions

In this section, the goal is to add all the frequently asked questions that customers ask, such as what the return policy is or where your store is located.

The aim is to include specific and repetitive questions that you want to stop answering manually. If you need ideas, start by adding 3 to 5 frequently asked questions (FAQs) from customers. When you activate your Persona, each time it doesn’t know how to respond, it will give you a summary explaining what you should add so it can answer next time.

<aside> 🚨 The questions and answers are not copied directly by your AI Agent; instead, they are used to gather information and then rewritten based on the context.

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2. Helpful Info

The general information section is ideal for including data about your company that can serve as context for answering customer questions but are not necessarily answers to specific questions.

For example, it could include things like:

• The history of your brand
• Information on how to choose a product
• General information about the discounts available for customers
• Etc.

<aside> 💡 The more information, the better. The goal here is not to resolve any specific queries but to ensure that the AI is equipped with all the appropriate context to help your customers.

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