When you’re in inbox, your conversations are filtered on 2 different levels:

1. Conversations assigned, or not assigned to you
2. Conversations that are open, in automation or closed

Click on the button in the top left to see the rest of conversation filters.

Inboxes

Once you open the sidebar, you can see your different inboxes, and set the inbox that opens by default. The different inboxes are:

• My inbox: Conversations that are assigned to you.
• Mentions: Conversations in which you were mentioned.
• Not assigned: Conversations without a team or agent assigned.
• All conversations: All the conversations from the inboxes above

<aside> 💡 The number in each inbox display the amount of open conversations for each inbox.

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