What are we going to do?
We are going to share the order tracking link via WhatsApp and take advantage of this to capture more subscribers. In addition, we can take the opportunity to carry out an upselling action after a while or simply write to them again to ensure that everything is going well and that we generate engagement with our customers.
What are we going to achieve?
Demonstrate proactivity and that we care about our customers. This is important to differentiate yourself from the competition and convert your customers into loyal brand buyers.
The first step we need to do is:
Just like that, you've got it. On to the next step!
Now let's segment the customers:
The aim is to differentiate between those who have already joined the Club, to treat them differently.
We don't want to bother you by asking you to join again!