Welcome to Hoola 👋

Here’s all the info you need to become successful. To find specific content, use the search above (top left) ☝️ or hit ⌘+K on macOS or ctrl+K on Windows.**

<aside> 💡 SHORTLINKS

🔗 WhatsApp Link Generator

⚙ WhatsApp Widget Generator

WhatsApp Vault

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Prefieres otro idioma…

🇪🇸 Guía en Español

🇺🇸 English Guide


Getting started

Connect WhatsApp to Hoola

Edit your business profile

Create your Widget

Edit your Hoola user

Invite the rest of your team

Bring customers to WhatsApp

Reactivate Contacts

WhatsApp Widgets

Website Pop-Ups

Inbox & collaboration

Inbox overview

Inbox views & filters

Message Composer

Assign agents & teams

Contact panel

Contact data properties

Opening conversations to new contacts

Broadcasts

How to create a WhatsApp broadcast

Connecting broadcasts to flows

Segments

Shopify integration

Connect Shopify to Hoola

Shopify, configuration and what it is for

Installing the Hoola Shopify App

Klaviyo integration

Connect Klaviyo to Hoola

Klaviyo configuration and what it’s for

Klaviyo: using variables in segments

Klaviyo: trigger flows in Hoola

Zapier integration

(Coming soon) Connect Zapier to Hoola

Flows

Trigger Types

Deep Dive: Trigger Types

Flow steps explained

How to trigger flows from widgets

👇  Most Used Flows:

Welcome Flow

Post-Purchase Flow

Abandoned Cart Flow

Feedback Flow

Skills (AI)

Setting up Out of Office

Setting up the AI concierge

Suggesting new skills

Other Features


Advanced Guides and Troubleshooting

Connecting WhatsApp to Hoola

I need a new number

Problems connecting WhatsApp

How to connect a number that is registered in the WhatsApp Business App?

How to migrate a phone number from one BSP to another?

How to get the "Green Tick" verification of your business?

Advanced widget updates

How to style the widget text

Don’t show the teaser message

Changing the widget on mobile/desktop

Decide on which pages to show the widget (Shopify)

Having multiple widgets (Shopify)

Delaying the widget (time-out)

Messaging FAQs

How big can files be?

WhatsApp Business Pricing per country